Help Center
Frequently Asked Questions
Getting Started & Why pon Is Different10 questionsUsing Items & Lists8 questionsGrouping & Sorting10 questionsShopping Locations & Reminders7 questionsWhen Something Isn't Right7 questionsSharing & Collaborating6 questionsSign-In & Account5 questionsPantry, Suggestions & Statistics7 questionsVoice Assistants & Devices9 questions
Getting Started & Why pon Is Different
10 questions- How does pon actually work?
- Which permissions does pon need — and what happens without them?
- Why does pon work differently from other shopping-list apps?
- Is pon really free — and how is the app funded?
- Is one list enough, or do I need one per supermarket?
- Why are there no product categories like fruit or dairy?
- How do I create, edit or delete a list?
- How do I add items to a list?
- Do I have to set pon up first (pantry, household size, products)?
- Can I use pon completely plain, without images and hints?
Using Items & Lists
8 questions- How do I change an item's quantity, package size or details?
- How do I check items off?
- Why aren't checked-off items removed automatically, and how do I clean up?
- Are my products gone when I clean up the list?
- How do I move or copy an item to another list?
- Can I add an image or a note to an item?
- What is the offer reminder on an item?
- How do I scan a barcode?
Grouping & Sorting
10 questions- Why are the items on my list grouped by supermarket?
- Why does pon ask where I want to buy an item?
- What are alternative locations and how does the re-sorting work?
- How does Smart Sorting work?
- What is the aisle map — and do I have to use it?
- Why does my list suddenly reorder itself?
- Why does a store section jump to the top when I'm there?
- How do I sort the list myself and undo a wrong order?
- Can I sort the list in a way other than Smart Sorting?
- Smart Sorting isn't sorting correctly — why is that?
Shopping Locations & Reminders
7 questions- How does pon learn my shopping locations?
- Can I use pon without location access?
- What does the question „Are you shopping at …?“ after checking off mean?
- What is the pink „Nearby“ card?
- How do I set up location reminders?
- Can I set when pon reminds me?
- Does the location reminder use a lot of battery, and what happens to my location?
When Something Isn't Right
7 questions- Why do I see the pink „Nearby“ card even though I'm at home?
- pon learned a store wrong — how do I fix it?
- pon suggests a wrongly learned product — how do I get rid of it?
- pon doesn't remind me (or at the wrong place) — what can I do?
- A pantry or repurchase estimate is off — can I correct it?
- Why does the order differ on the Apple Watch?
- The pon app on the Apple Watch is stuck or not updating — what helps?
Sharing & Collaborating
6 questionsSign-In & Account
5 questionsPantry, Suggestions & Statistics
7 questions- What is the pantry, and how does pon know my stock?
- How do I correct a pantry figure?
- What are the suggestion cards on the home screen?
- Is what pon suggests on the home screen AI?
- Why does pon suggest I buy something again?
- What do the statistics show, and where do I find them?
- Are my pantry and purchase data uploaded anywhere?
Voice Assistants & Devices
9 questions- How do I add items to the list with Siri or dictation?
- How do I add items by dictation (voice)?
- Can I replace the dictation button with the barcode scanner?
- How does pon work with Alexa?
- How do I sync my lists across several of my own devices?
- What does the widget show?
- How do I use pon on the Apple Watch?
- What does the iCloud backup save, and how do I restore it?
- I didn't find an answer here — what now?
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